Performance Metrics that Matter

Designing and Using KPIs to Drive Accountability and Results

Workshop Overview

Productivity improves when performance is measured with precision and proven with data. This workshop teaches teams how to design and apply KPIs (Key Performance Indicators) that connect daily activity to strategic results. Participants learn to select the right indicators, measure performance in real time, and use validated data to prove impact, eliminate inefficiencies, and refine execution systems across the organization.

Details

• Workshop Length: 3.5 hours of facilitated instruction
• Cohort Capacity: 25
• Audience: For all professionals, from individual contributors to senior leaders

Learning Objectives

• Assess the operational and human impacts of planned change and design rapid-response strategies.
• Apply process flexibility to maintain productivity and alignment during transitions in structure, technology, or strategy.
• Use performance data to validate ROI, forecast trends, and inform continuous productivity improvement.

Expected Outcome

A working KPI model (what to measure, how to measure it, who owns it, update frequency) that proves impact in real time, flags inefficiency early, and supplies leadership with credible data for ROI and capacity decisions.

Recommended Learning Series

(1) Workshop: Maximizing Impact: 3P Strategies
(2) Workshop: Performance Execution Systems
(3) Workshop: Performance Metrics that Matter (you are here)
(4) Program: DECIDE