Case Study: Shell Canada

Turnaround Safety Leadership Program Repeat Client

“In an industry where success and safety are reliant on teams developing quickly through strong leadership, TAP listened to our needs, learned who we were as an organization, and brought to life the vision of effective leadership training which allows us to reach our goals time and time again.”

- Mel Fedorvich, Shell Scotford Refinery, Safety Specialist

Measurable Results & Impact:

Individual Approval Ratings

Facilitator: 94%

Content: 90%

Experience: 91%

Overall Approval Rating: 92%

Key Topics:

L - Lead With Influence

E - Establish Trust Fast

V - Value Your Crew

E – Execute The Plan

L – Lead Yourself

U – Understand Pressure

P – Practice Accountability

TOP Participant Takeaways:

• 16% of participants learned that their influence as leaders starts with how they show up.
• 15% of participants discovered that self-awareness is essential to effective leadership.
• 14% of participants realized that clear, curious, and consistent communication builds trust.
• 13% of participants better understood how to connect across generations in the workforce.
• 13% of participants saw how strong relationships and trust drive team performance.
• 10% of participants recognized the power of mindset and showing up with intention.

LEADERSHIP, INFLUENCE & RESPONSIBILITY

Many participants reflected on their power to influence their teams, emphasizing the need to lead by example and help others succeed.

“Leadership means to give up the spotlight.”

“That I have more influence than I thought I had on the crew.”

SELF-AWARENESS & REFLECTION

Participants highlighted how their behavior, tone, and mindset impact others, and acknowledged the need for continuous reflection and personal growth.

“How I show up affects more than you think.”

“Self-awareness about communication skills.”

COMMUNICATION SKILLS

Clear, honest, and active communication was a major takeaway. Many noted they plan to listen more, talk less, and tailor their messaging more thoughtfully.

“Listen not just to respond. Be a culture setter.”

“Clear communication does not leave room for assumptions.”

LEADING THE MODERN WORKFORCE

Participants appreciated the insights around generational diversity, especially the importance of motivation, background, and tailored leadership.

“Learn to communicate differently with each generation.”

“Understanding generational differences… was very enlightening.”

BUILDING RELATIONSHIPS & TRUST

Many emphasized the need to connect with their teams on a personal level, foster trust, and strengthen collaboration.

“Building relationships is key to success.”

“Get to know your crew.”

MOTIVATION, MINDSET & EMOTIONAL ENERGY

A common thread was the focus on maintaining a positive attitude, showing up with purpose, and creating an empowering environment.

“My attitude will impact my leadership influence.”

“The way I show up in the morning sets the tone.”

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