Case Study: Canadian Refinery

Repeat Leadership Workshop Repeat Client

Measurable Results & Impact:

Facilitator: 90%

Content: 84%

Experience: 84%

Overall Approval Rating: 86%

TOP Participant Takeaways:

• 22% of participants recognized that how they lead; through ownership, responsibility, and example, directly influences the people around them.
• 19% of participants emphasized the importance of trust and personal connection in building strong, high-performing teams.
• 11% of participants shared that practicing self-awareness and personal reflection helps them lead more intentionally.
• 11% of participants noted that their tone, clarity, and communication habits directly affect how their leadership is received.
• 10% of participants explored how their leadership approach must adapt to support different personalities, learning styles, and generational needs.

Key Topics:

L - Lead With Influence

E - Establish Trust Fast

V - Value Your Crew

E – Execute The Plan

L – Lead Yourself

U – Understand Pressure

P – Practice Accountability

Participant Feedback & Testimonials

LEADERSHIP INFLUENCE & RESPONSIBILITY

Participants reflected deeply on how their leadership presence, especially when grounded in ownership and accountability, sets the tone for their entire team throughout the turnaround.

“Wouldn’t have necessarily considered myself a leader, but I now understand that I can be a positive influence.”

“Empower the people below you and work on my personal goals as a leader.”

BUILDING RELATIONSHIPS & TRUST

Feedback emphasized that leadership isn’t just strategic, it’s relational. Trust and connection were seen as essential for building cohesion and driving results.

“Trust my team to own their scopes.”

“Different ways to relate to different groups of people.”

SELF-AWARENESS & REFLECTION

Participants reflected on how being aware of their own habits, tone, and mindset helps them lead more intentionally and build stronger relationships, at work and at home.

“The need to reflect on myself to become more self-aware.”

“The awareness of how I communicate with my children as well as my coworkers.”

COMMUNICATION & TONE SETTING

Participants shared that leadership communication requires intention; how you speak, listen, and respond all shape how others engage. They also noted that their tone, clarity, and communication habits directly affect how their leadership is received.

“Communication is key.”

“To be more positive. Set the tone.”

“I need to work on becoming a better leader and better communicator.”

CONNECTING TO THE MODERN WORKFORCE

Leaders noted they need to be flexible in their leadership style, recognizing that today’s workforce requires adaptability, emotional intelligence, and a personalized approach.

“Each team member is motivated differently and needs a different approach.”

“There are many ways to influence and coach different groups of people.”

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Next Case Study:  Shell Canada Turnaround Safety